SHIPPING INFORMATION

1017-ALYX-9SM ships everywhere in the World, and we usually process and dispatch orders within 1-2 business days of receipt of your order. You will receive an email including the link to track your parcel shortly after we arrange your shipment. Please note that during promotional offers and seasonal sale, the dispatch process can take up to 3-4 business days.

NON-EU CUSTOMERS SHIPPING INFORMATION

Our shipments are DAP (delivery at place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes before or after receiving the international order(s). Import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies vary from country to country. It may be a good idea to contact your local customs office before you order, so you are not surprised by charges you were not expecting. Please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes. American customers: order under 800$ can be imported free of any import duties. Australian customers: order under 1000AU$ can be imported free of any import duties.

USA

Standard Express Courier
All States N/A
€20
2-3 Days
DHL

International

Standard
Express
 Courier
United Kingdom
N/A
€15
1-3 Days
DHL
Hong Kong N/A
€30
2-3 Days
DHL
Japan N/A
€30
3-5 Days
DHL
Italy N/A
€10
2-3 Days
Bartolini
Australia N/A
€30
3-5 Days
DHL
Russia N/A
€30
18-21 Days
SDA
Rest of Europe N/A
€15
1-3 Days
DHL
Rest of the World N/A
€30
3-5 Days
DHL

RETURN INFORMATION

We hope you love everything that you order from us, but don’t worry if something isn’t quite right. You have 14 days upon receipt of your order to return your item(s), or to exchange them for a different size of the same item(s). Once you open your return or exchange request, you have 15 days from when you submit your request to send your item(s) back to us. Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for refund, and we will need to send them back to you. If returning footwear, please use an outer packaging to protect the shoe box. It is part of the product, so any damage to the shoe box may result in the return being refused.

RETURN IMPORT DUTIES

When returning items from outside the eu, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund. For exchanges, we will ask you to provide your payment before sending out your new size.

 

Size Chart

Size Shoulder Width Chest Circumference Sleeve Length Back Length
S
17.7" 45cm
17.7" 45cm
17.7" 45cm
17.7" 45cm
M
17.7" 45cm
17.7" 45cm
17.7" 45cm
17.7" 45cm
L
17.7" 45cm
17.7" 45cm
17.7" 45cm
17.7" 45cm
XL
17.7" 45cm
17.7" 45cm
17.7" 45cm
17.7" 45cm